Customer Testimonials
Austin, the service manager was very helpful with helping me solve my car problems. He explained and showed me the problems with my vehicle.. Austin is the only person I feel comfortable with right now.helping me.
First time I’ve ever waited under an hour for an oil change. They did a good job. But there’s always room for improvement.
Thank you for servicing my Lexus RX 350 tire rotation a also Multi point inspection Customer service was kind and helpful
Very courteous, professional & fast service. Love the ride share service that they provide...very convenient.
Todays vehicle service went off without a hitch. Dropped off the car at 7:05am and received the service completed call at 7:48am, finished eating my breakfast then ran back by and picked it up.... even aired up the spare tire for me.... thanks guys, great job today!!!...
Friendly service writers and quick service. I was traveling home post Christmas and they accommodated my quick delivery request. I like the option of knowing what needs to be fixed but giving me the opportunity to approve/decline the repairs via text.
Took Toyota Tundra Truck in this afternoon @1:15PM to have New Tires and alignment done. They checked me in on time. Dealership has nice customer waiting area. They sent me a text to track progress and phone number of my service contact person. They called me about 5PM when it was ready for pick up. Checkout was fast and easy. Overall Good Experience.
Thank you for all great attention I received from you guys today! Happy New Year!
Service advisor was kind, and the dealership was very clean and accommodating. Service was quick, too!
I waited about 45 minutes and my service was done. They gave me update on things that needed to be done.
Every visit I have they get me in and out with no hassel. I love the atmosphere and the feeling of urgency to get each customer taken care of.
Thanks for Rivertown Toyota for a seamless transaction , Brandon Jackson on the sales team is amazing
Rivertown Toyota,is a great place to shop for your next vehicle,great service, friendly staff.
Our scheduled service was co Pelted on time and all of our needs were met. Service department staff was courteous and friendly. Thank you
Prompt, courtiest, and knowledgeable to my needs. Offered me 24,too. For my car but wasn't near enough to tempt me.
They are fast and quick I was in and out in 30 minutes or less
I had a great experience at Rivertown Toyota service. Justine was amazing, she moved the process along and had me out in no time. I really enjoyed the experience.
Merissa was amazing! She is def the employee to have and keep!! Tre was extremely professional and I had an awesome experience
Great service at Toyota of Columbus Ga and friendly employees who always help with any comcerns!
Kevin was a great salesman the process was a little long but over all was good
Keep the customer informed of the progress and status of your vechicle, which makes the overall experience smooth.
Complementary oil change and tire rotation. Courteous, prompt assistance and nice amenities while waiting. Took two hours from time of arrival
Waiting area comfortable not crowded did not have to wait too long and was fed with the barbecue. Enjoyed it.
Justine Haas is, in my opinion, the best representative at Rivertown Toyota. Very quick, knowledgeable and very helpful. She listens very carefully to your concerns, takes notes, and find ways to help you resolve any problems. I always make it a point to make my appointments with her. Very professional; don't ever let her go.
I had an amazing time at my apartment. Everyone was nice and the service was perfect timing.
Giovanni was awesome very quick knowledgeable and helpful. I highly recommend seeing him at Rivertown Toyota.
First time visiting Rivertown Toyota was today. David Duke was very Professional. Service Advisor kept me informed.
Merissa was great! She was very nice and professional. She confirmed what I told her needed to be done. Then took note of the coupons I had received via email from Toyota. After the diagnostics were done, she came back and explained what needed to be done. When I asked if some of it could be postponed for a month, she assured me it would be OK. Then she settled my bill and I was out the door. I really did not mind the three hour wait because I knew my 2013 Prius was in good hands. Besides, the restroom is ...
Service advisor was very nice. I was notified about my vehicle when it was serviced.
Outstanding service! A+! Great greeting and discussion with my advisor, awesome experience. Thanks for everything!
I really appreciate Jennifer today and her coworkers today . They made day so peaceful while buying my truck
Customer friendly, knowledgeable of required services. Keeps customer updated about and findings and overall condition of car.
I recommend to my friends to get their cars serviced here whenever their cars need repairs done. I thought it was a pretty good experience.
I went in due to a dead battery and did not have an appointment. They graciously worked me in and did a service check and completed the work that needed to be done the same day. When it was discovered it would take more than 4 hours to complete the work they paid for a ride to take me home and pick me up when the work was completed.
I came in for service without an appointment and they were able to fit me in to the schedule and were able to get me out in a reasonable timeframe.
Great service from both the service dept and my advisor Marissa. They had my Rav 4 ready to with a quickness. Never had any problems with this dealership.
Went in for services. Waiting at the sealer ship was a bit lengthy but all services were performed and received no charge for Oil and filter change.
Service guy was very polite, friendly. I wish I could remember his name. My wait was very short, and I was very pleased! Good job!! Thanks!
They were very helpful in showing us the new Toyota Crown Signia . Though the color we desired was not available they found one in a very short period of time.
The service technician Austin was very professional as well as knowledgeable in service to the customer.
Everyone was super nice and provided a nice environment. My salesman, Kevin was very helpful and made the process smooth!
My vehicle came in for its 10,000 mile service. The service was completed in less time than anticipated. Quick and friendly service.
Desmond was very professional. he keep me abreast of everything that was going on with my vehicle, I also gave recommendations. Was pleased with his overall service
Veronica in the service department is absolutely amazing! I had problems with my Tundra while out of town and stopped at the dealership to get some help. She was more than accommodating and made sure to get my truck back on the road to continue my trip. Would recommend this dealership anytime you are in Columbus! Top notch staff and service!!!!
Brittany was exceptional to work with Dealer did a great job of helping to get the car that we wanted
Prompt service, and great attention. My car was in and out with no appointment and they text and call with updates. I am very happy with Rivertown!
Great experience with a remote out of state purchase from Rivertown Toyota. No silly tricks or games, and the level of service I received was exceptional, even picking me up at the airport when I came to take delivery.
Great buying experience with Gene Smith. All my questions were answered and he remained professional.
Excellent service today. My inspection and oil change took less time than expected especially for a busy Saturday.
Great service. Professional service providers that met my needs effectively. My tech is awesome and great customer service rep.
Excellent purchasing experience, and superior service. Staff are very professional and courteous, answering all questions clearly and concisely.
Takes long to get someone to get attention to get help, which i understand but it’s just they are all over the place with helping people. Cars fine and everything but when I leave for the past two times the sticker for the oil change mileage, it says the current mileage instead of when it’s needed. I obviously went in and told them and they gave me a new sticker. Overall they’re a good department.
Extended maintenance care was misrepresented when booking this service. If I had been aware of the cost before the service was done, I'd have gone elsewhere. But now I'm aware that all the free maintenance is behind me, so I guess I'll only see these guys when there's another recall.
I was very pleased with my service that I receive. The person that helped me was very concerning and very helpful. I really appreciate all that she did.
Justine listened and corrected and confirmed all service concerns. LOVE the video showing inspection and progress! Great enhancement!
Great dealership. We had an easy supportive buying experience. Great staff and managers too! Love our new ride!
Our experience at Rivertown Toyota with Gary was smooth. We were looking for a used vehicle for our daughter and found a nice 2013 Hyundai Sonata priced reasonably. From the test drive to the signature was great!
Fast efficient service in less than an hour for a fair price. Have been happy using rivertown Toyota for over 10 years.
Austin (Service Dept) answered my questions, was kind, his customer service was great and I was in/out in less than an hour!
They were very helpful throughout my entire process. I really appreciate how they took the time to work with me regarding my questions about credit.
I can depend on Rivertown Toyota. I get everything I need every time. Thank you so much Rivertown Toyota!!
Great friendly staff! Quick service! So great to have free oil changes. I went from 3 Cadillacs to my first Toyota!
I truly appreciate the service department for going above and beyond to ensure my truck issues were taken care of! They also made sure I was not inconvenience by not having transportation. They provided me with their best fleet car apond availability with no hassle.
Great employees there. Felt welcome Very comfortable with them. Work was great and done well
Great service and great employees just all around great really met all my needs and cared
As always, the friendly and helpful staff serviced my car with upfront pricing and timely service.
Very professional. Timely. Great service. Always a pleasure. My 4th vehicle purchased from River town. Will continue my patronage
Mr McLendon did and outstanding job he was on top of his game I will send my friends to see him and hopefully they buy a vehicle he did a very professional job
Excellent customer service, efficient, thorough and my advisor stayed in contact with me to keep me updated.
Was greeted by a friendly representative. She let me know about the defencies that were found. They repaired them in a timely manner. I will be back.
Rich Fuller, in the service Dept. got me in/out quickly and was a pleasure to work with. Thank You !
Exceptional dealership, I was in there and out. Also, great teamwork to ensure I was always being taking care of.
I was at Toyota to have oil & oil filter changed; tires rotated and general check. It was 2 1/2 hours before it was completed. There was a minor incorrect copy of my mileage, and they suggested I have an alinement. When the car was, it was pointed out that the spart plugs needed to be changed. It was too late to attend to the plugs.
Got exactly what I wanted at the price o wanted. Kept me informed from start to finish.
It was super easy to navigate, everyone was very polite, and helpful. And also the services was great as well.
Dropped off my Tacoma for service. It was quick and a job well done. This is now my go-to dealership for service or new vehicles.
I had the must wonderful experience at Toyota Rivertown in Columbus Ga. Their entire team was respectful, understanding and made sure l was completely satisfied with my choice of vehicle before l purchased one. I highly recommend Toyota Rivertown of Columbus Ga. Ask for Kevin Ellis. He is an excellent salesman.
I was scheduled to have tires rotated and two tires replaced on Saturday, one tire was leaking down on Friday and I had to have my truck to go see hospice patients in rural Georgia. They worked me in and I was on the road in a couple of hours.
My experience at this dealership is very top drawer, and the salesman that I had joey was very very professional.
Very efficient and professional. The entire experience makes this dealer a business I definitely recommend.
I can't express enough our appreciation for Bo at Rivertown Toyota. So kind and knowledgeable, explained everything in detail. He made our experience as pleasant as can be. The entire process was flawless. Thank you Rivertown, we appreciate you!
Totally professional staff. Took interest in my car situation as if it was their car
I've always had great service at Rivertown Toyota. I'm always treated with respect and the work is always great.
Clean, spaciou waiting area. Internet is good. Efficiency of staff in scheduling Ample space for parking.
