Customer Testimonials
Came for service and left with same issue less money for no answer to problem
Great experience and great service! Justine Haas is fantastic as always. Very professional. Would recommend!
Service was excellent thank you. I will be going back again for future support for my automobiles
I took my car over late Friday and met with Justine. We reviewed the items to be addressed. I got a text Saturday morning around 7:30 explaining what needed attention. I responded with an okay and my car was finished and ready for pick up by 9:00. When I arrived at the dealership for my car, Justine greeted me with a warm friendly smile - checked me out and walked me to my car. Great Experience- Justine is the BEST!
Professional and polite . Very efficient and prompt. Obi was a nice young man so the overall experience was good
Although it did take a long time, I do understand that it was because they wanted to make sure that everything was done for my satisfaction and that things were done right.
Very professional and courteous. Very timely and explained in details any issues with my vehicle.
This was my first time using your service department after buying my new truck, I have always bought From Lagrange Toyota because of the service department and how friendly everyone is there, I will not hesitate buying another vehicle from Sabrina Bible, she very helpful and nice.
Great and pleasant service advisor and speedy work! This was a very good experience and I will continue to take my vehicle there!
Fast and reliable, excellent customer service, will always be my be my first choice for maintenance
When I arrived my tire pressure light was on. When I left it was on.
I always get the best of car maintenance services with Rivertown Toyota of Columbus, GA.
We are so happy with the corolla hashback nighshade purchase! Thank to Mr. Gene Smith and Mr. Reyes for helping my son to buy his first brand new car! They was so patient and professional with us! Thanks again and many blessings to both of you!🙏💯🙌🤗
The service department is quick to get your vehicle in and out. The service staff always keeps you updated on your progress.
Prompt efficient and timely service. The only place I take my highlander. Very helpful friendly staff.
Austin Melendez was an amazing service advisor. He went above and beyond. He made sure I understood everything and was very thorough.
I recently purchased a used Lexus from Rivertown Toyota. It was site unseen. I guess I had more faith in what I assumed was a reputable dealership selling a vehicle at a $40,000 plus price point. The car I received had three separate chips in the windshield a screw in the tire and what I thought was road tar but apparently was paint peppered over the front And rear driver side doors. Extremely disappointed with everything but the sales associate who is a professional by the name of Jonah which is the only reason for any stars. I’m just shocked ...
Excellent dealership, Great Communication on work being performed on my truck. One of the easiest services I have ever used.
We appreciate your time and everything to make transactions awesome, love the car thanks again.
Everyone was nice , help me a lot salesman was Brandon Johnson help me get the truck I wanted
The purchase of my vehicle was easy & simple without a lot of hassle. Truly appreciate my sales lady she was great , and I would recommend her & Toyota to anyone looking for a vehicle.
Mr. Ralph is the best and helped answer all questions along the way! I was super happy
Elaina is extremely friendly and professional. Elaina listened to my concerns and questions and used a professional approach to help me. I appreciate Elaina very much for the quality of service she provided me today. Thank you!
The service was great and the iil change was done quickly. I made my appointment last week but when I got there it had not been scheduled. Someone dropped the ball. Luckily I was about to have my service done anyway.
Friendly, efficient and professional and good location. Looks out for customers and explains repairs in terms customers can understand.
Bought a Supra mid February, traded my car for it and had it shipped to me in Florida. They still have not done the registration, tags or transfer and now I have a license suspension, extra fees and my new car not registered in my state in my name. Have issues with car and can not get it fixed due to car not registered in my name. Have had to contact the manufacturer to try and get this straightened out. Next step is an attorney for my extra out of pocket fees and time.
Awesome , great service, Brittney Thomas Grest sales Lady . Haven't had a bad experience at all . Thanks for all yall do !
Absolutely horrible. Did nothing to car for five hours. AWFUL SERVICE! No accountability. STAY AWAY!
Service representative very cordial and made a wrong right even after the supposed time to get it resolved had expired
Very courteous service today. Thank you, Natali. All of my concerns were addressed. Timely service.
Had my tires rotated and oil change. Service advisor MJ was wonderful and a delight! Truck was serviced and ready very fast. Maybe an hour and 15 minutes. Manager Trey was very polite and spoke with me for a few while waiting.
the employees at Rivertown are some of the nicest people. Desmon Baker was top notch!!!!
Very friendly staff and knowledgeable. They kept me informed during the repairs to my vehicle.
Received mixed information from service schedulers. I was tolerating i had to leave my car since work would take over 4 hours. However very happy that my service provider Allen stated it would not take that long. I was quite pleased with that.
Everyone was professional and respectful of our time. They listened to us and were willing to negotiate a deal that met our goals.
Gilbert is the best. He's the only person that takes care of my car. I'm so thankful for his hard work and dedication. This location does an amazing every single time. I've been only coming to this location for 3 years, since I moved back to Columbus. Great job Gilbert!!!
The service advisor Desmon Baker awesome. I will like him to see him at my next appointment.
Waited awhile outside to even be acknowledged. Had an appointment and was told it would be 45 min to an hour for a tire rotation. Total time an hour and a half. Yes they were busy but….. The coffee bae is nice and everyone was friendly.
Everybody was so courteous when I visited for a servicing. They even went out of their way to help me with the issue that I had with the Bluetooth for my stereo. They also kept me informed on my vehicle during the service, and told me as soon as they were done.
Justine was amazing 👏 she was fast, caring, and a pleasure to do service with. Justin is very knowledgeable and she genuinely cares about making sure you are happy with your service. I highly recommend Rivertown Toyota to get the best service for your vehicles.
Services were done quickly and without delay, only problem last 2 oil change service technicians failed to reset the maintenance required message, a simple procedure that my husband was able to correct without driving the 30 miles back to the dealership but it should have been done at the stop
Great service and prompt. Will continue to use in the future. Satisfied with staff and dealership.
Excellent as always. Nice professional and fast. Shelby was a very good p3rson to that dealership
Gio did a great job! He’s fantastic. He’s super super super super super duper great!
I had a great experience while getting my car serviced. The maintenance advisor was very professional and Nikki the sales representative answered a lot my questions about the new Tundra I’m thinking of buying in the near future.
Dealership that's committed to meeting customers needs and the auto they want. My salesman went over and beyond to get me the vehicle and payment I was confrontable with.
Fast service for my 10,000 mi. Less than an hour. Great job rivertown toyota!
Everybody was polite. The service was great. I was only there for an hour and five minutes.
Always receive exceptional service….staff courteous and professional A+ totally trust best care will be given…
They were very professional and quick to get back since I live 1hr 30min away. Handled the deal on the phone and came in did test drive and signed paperwork. Financing was Professional and did not pressure for extra. Thank you!
The service is always great. The lounge is very comfortable. Desmond Baker was awesome. Good service
Terrible customer service as you drop car. Front is very unorganized. Same when picking car up. Had to walk around parking lot and turn alarm on to find vehicle. Not professional.
Every visit to Rivertown Toyota has been vey pleasant. They are friendly, attentive and professional. The service waiting area is always clean and relaxing.
Rivertown Toyota is normally a great place to get my Lexus serviced being that there are no Lexus dealerships in Columbus. However, today, this particular service representative did an awful job in representing the Toyota brand. They were very rude, unprofessional, and no help to myself or my husband. Upon trying to receive guidance, she offered little to no help. While understand customer service can be overwhelming, being defensive with a customer at 0700 in the morning while the customer is only asking questions is unacceptable. The sales department were very nice, cordial, and professional.
Service was courteous, and I had a very positive experience. My car drove so smoothly on way home so I think I gad very good service on the car
We had a very good experience! They made everything fairly easy and enjoyable. Bo was so fun to work with and made the process stress free!
Richard the the best service advisor. He does everything he can to help the customer.
Service was good. Thae additional emails and texts received were good to have on hand to lnow everything
Excellent service in the service department. Rich was the representative who helped me, and he was excellent.
I took my car in on Saturday to get the oil changed and the tires rotated. I sat there for two hours and went to check on my car. They had not touched it. I checked with the service advisor and she told me they were still working on the car. I told her that they had not even started. And then she told me that I had a recall and that’s why it was taking so long. But then she told me that they were gonna have to reschedule and bring me back Tuesday. After another 45 minute wait ...
Good- been good since I purchased the car. I would like to set my maintenance reminder at 10000 miles but told it was set at factory.
The dealership is great and show concern if your vehicle have an issues. Look at ways to assist you in eliminating the problem
I went in for an oil change and tire rotation. At the 2 hour mark I had to search for the service representative. After 3 hours of waiting they changed my oil but didn't rotate my tires. THREE HOURS for an oil change. I marked my tires, so I know if they didn't rotate them. 3 of my tires were 5 lbs. under pressure. This isn't the first time this has happened. This makes customers wonder what else did they overlook during service / repairs.
Disappointed and frustrated that they failed to fix the problem and lied about what was wrong. They told me the tire couldn’t be inflated due to cement or some other filler in the tire. I took my Rav4 to my son-in-law and he looked at it a determined it was a gasket from the tire valve stem core. He replaced the valve stem core and inflated the tire to the proper pressure. I watched him the whole time and seen exactly what he did. I am disappointed in Toyota that they didn’t take the time to investigate the ...
My advisor Austin was excellent, professional and knowledgeable. I was checked in a timely matter.
I feel that they always take care of my vehicle with honesty, fairness and dependable
Gene was great! Very good experience with Gene and the dealership we got the deal done!
Gene was awesome! Traded in my old car bought a new one the deal ship was willing to work with me. Gene was my salesperson, he did a great job!
I recently purchased a Toyota 4Runner from Dominic at Rivertown Toyota. He was excellent throughout the entire process and was a great customer service representative.
Dealership appears to be over charging for hybrid batteries. Service people were nice and helpful but no control over charged prices, even when I was quoted a lot less than charged. I have 3 Toyotas and a Lexus,. They are probably the last Toyotas I will buy.
Service manager Mr Michelson is amazing! I would recommend anyone here for service. Thank you
I experienced some serious car problems one morning that made my car dangerous to drive. They didn’t hesitate and told me to bring my car on in and they would take a look at it. They did and provided me with an assessment and made good on the repairs and the price they quoted me. Veronica was my car coordinator and I really enjoyed working with her. She was friendly on the phone when I called that morning and took good care of me when I arrived. I will ask for next time too!
Overall an excellent experience after a few issues got worked out. The staff we dealt with today was excellent. Very professional and courteous. Mr Comer went above and beyond to make everything right. Would definitely recommend them and use them again after I wear this truck out like my last one
Walked in to get a 15k service done. My service advisor was nice and informed me of what was recommended but did not pressure me into getting additional services done. Weekdays seem less busy than the weekends. I was in and out in a little over an hour. No complaints. This is my third time there and was better than the previous experiences.
Service department was very informative and helpful. My tech explained in detail the issues and fixed them appropriately
Every trip they turn off or on a seating I have today was auto headlights
Efficient, personable and professional employee. Explained in terms I could understand (73 year old woman). Was told it would be a one hour wait. It was two hours, but that is okay.
Appointment made with no problem. Courteous service. I was kept informed on my trucks service, as it was being worked on. Thank You!
They are quick and attention to detail is top notch. I take all my Toyota's there.
There needs to be better communication between customers and the advisors. My car was there for a week and I received little to no communication or updates throughout the entire process. I spoke to a different advisor everytime I called for an update. Please do better with your communication
Although this process was challenging, Big Gene got it done and was a great support it getting me the truck of my dreams!
I was scheduled for my 10,000 mile service. I was in an out with no issues. Mr. Vargas explained what was serviced, answered any questions I had, and showed me to my car. Happy Client
Wait time is way too long even if appointed is made. Also waited an extra hour because my service rep was on break. Sat in lobby for 4 hours, walked outside and saw my vehicle ready and I was not made aware. Aside from that I was being charged for services that were not rendered. It til for me to question said services before they were removed. New rep was nice and gave me a discount for patiently waiting, which i appreciated. They just have a communication issue there.
Had a problem with my car. The came on brake malfunction and message stated to visit my dealer service. Took my car in let Gilbert know what happened. He said wasn’t sure if he could get to it that day. Took in later afternoon. And had no loaners. Got a ride home. Call 6 pm that evening car was ready. Sent a lift to pick me up and stay for me to get my car. Thank you to Gilbert Vargas.
From the time I called for the appointment, arrived at the service center and the auto was finished. I received nothing but outstanding service. The service area was clean and orderly the waiting area was clean and had coffee and sacks. I enjoyed the visit.
Salesman was polite and patient. He was clear in his instructions on how to navigate certain applications on the car. Invited me to return if I had questions or clarifications.
Very professional, very accommodating and courteous. We bought our Toyota there and at this service visit got valuable information.
I feel like this dealership just treats you like. You're a number. You're of no priority to them at all. I went in for a oil change at 7:00 a.m. I actually arrived at 6:45 a.m. I received a text message at 8:19 telling me my vehicle was done and they were doing finishing touches. I waited another 20 minutes for my advisor to come get me and she never did. I walked to her desk and my keys were just laying there and I asked her if my car was ready because I've been waiting for 20 minutes and ...
Did not fix my dashboard lights that are still on. No one let me know before picking up. My service lady was gone. Check engine light and others. Not happy
Super quick, courteous service! I wasn’t expecting to be out of there that fast!
They always take such good care of me. From the buying to purchasing is great service. I also like their maintenance department. They will help you follow all scheduled maintenance.
The dealer advisor was very courteous and prompt. I had a wonderful experience. My visit took less time that I thought.
The service department has always been prompt when servicing my vehicle and helpful answering any questions or concerns
Veronica was very courteous and understanding. They made sure the car was very ready before I picked it up. Gave me a loan when they realized they needed longer. I was hospitalized when the car was ready and Veronica helped me think of a way to get my car and return the loaner. Thanks Veronica for your help.
Austin, the service manager was very helpful with helping me solve my car problems. He explained and showed me the problems with my vehicle.. Austin is the only person I feel comfortable with right now.helping me.
First time I’ve ever waited under an hour for an oil change. They did a good job. But there’s always room for improvement.
Thank you for servicing my Lexus RX 350 tire rotation a also Multi point inspection Customer service was kind and helpful
What Rivertown could have done better was honor the agreement of my Jeep Gladiator trade-in of $32,800 that we made in December of 2024. They were obviously making false promises to get me out the door for a car that was arriving later. It’s funny how a month later in January 2025, Reyes would only give me $27,000 for it. He's also a clown so maybe trade him out for someone more intelligent and down to earth. The smell of coins was oozing out of his pores. I have an 807 credit score and Reyes tried to convince me to take his 7.79% over ...
Very courteous, professional & fast service. Love the ride share service that they provide...very convenient.
Todays vehicle service went off without a hitch. Dropped off the car at 7:05am and received the service completed call at 7:48am, finished eating my breakfast then ran back by and picked it up.... even aired up the spare tire for me.... thanks guys, great job today!!!...
