Customer Testimonials
I set the appointment up with my phone, got a confirmation, was in and out in about two hours for a tire rotation, Inspection, and oil change. they Also changed the battery in my key fob so I wouldn't have to do that either. richard was great as always.🙂
Great experience, very easy to deal with them. Gerry Brooks was great and made the experience very easy. Was very satisfied with our experience. Would highly recommend
We were read it immediately by a service representative as we enter the service lane. The needed servicing was done quickly and we were on our way to do the rest of the errands We had for that day. The service representative was knowledgeable and courteous and attentive to our needs and very efficient.
Great experience, customer service was very professional and courteous. I take my car there for all of my maintenance and so does my husband. I recommend them.
Accurate Friendly Kind Nice On-point Dependable Responsible Honest Knowledge Trustworthy Reliable Loyal Hard worker
Today was a wonderful experience at River town. Shun help me with getting my car serviced. He came to the car to get my keys and worked up the paperwork as I went on inside.Usual I have to stand and wait for some one to finally call me to their desk. Shun checked me out and brought the car back around front. Since my back was hurting that was a blessing! Thanks to Shun for being so helpful!
My vehicle devolved a bad front end wobble at low speeds. I dropped the car off at the dealership, in the morning, without an appointment. Tina took care of my concerns, and was kind and professional with updates. A special thanks to the mechanic for going the extra mile. I've had a couple experiences at Rivertown Toyota, all good.
I recently had my Toyota Camry serviced by Rivertown Toyota. Being a former employee of Rivertown Toyota i know they truly care to take care of their customers. My service appointment was no different. What made this appointment different was when I was asked why I no longer worked there. I feel the employees I spoke with were interested and I could see emotions they may be feeling. They are feeling the same consternation I did. The influence of a corporation on its employees could appear very overwhelming. Chuck Easters, Chris Blaylock, and the entire team have been and always ...
I recently had my Toyota Camry serviced by Rivertown Toyota. Being a former employee of Rivertown Toyota i know they truly care to take care of their customers. My service appointment was no different. What made this appointment different was when I was asked why I no longer worked there. I feel the employees I spoke with were interested and I could see emotions they may be feeling. They are feeling the same consternation I did. The influence of a corporation on its employees could appear very overwhelming. Chuck Easters, Chris Blaylock, and the entire team have been and always ...
Reliable fast service very nice clean customer area responded timely and explained all options Satisfied customer
I’m happy with my new truck! The costumer service was very nice! Thank you so much
Great service today. I had a short wait time and the service advisor, Richard F. did an excellent job. My appointment was at 8 am and I checked out at 8:45 am. Thank you for the speedy service this time!
Always a great experience getting our Toyota's serviced at Riverton Toyota in cols.Ga
Very polite and professional. I have been coming here since I purchase my car in 2016.
I’ve been a customer for about 17 years now. I was scheduled with a service rep who appeared to be too busy. But, Tina took care of me today. She’s very professional, knowledgeable, and polite. She kept me up to date on the status of my vehicle as it was being serviced. Thank you!
All work is done right the first time, in a quality manner. We always use Rivertown for our Toyota maintenance.
My service advisor, Trey is great! Tre is professional, courteous and a pleasure to have as a advisor.
My experience today was the WORST! A service clerk by the name of Brent was extremely rude and disrespectful towards me. I've been coming to this location for about 3 years now because of the excellent customer and great car maintenance alone. But today that service clerk made me so low and terrible, like I wasn't welcomed at their location. I had to calm myself down so that I wouldn't make a seen. But I spoke with another service clerk by the name of Michelle, and she truly brighten up my day and assured me that I was ...
Brett Smith provided excellent customer service. Also, I was pleasantly surprised that the service department completed the work within a short period of time even though there appeared to be a lot of cars to be serviced.
Very friendly and expedited service every time I take my care. I know what To expect each time from my service advisor. It is refreshing to receive awesome service.
Fast service! Adrian D. Helped us in a pinch to get back to our road trip, fast! Thank you so much!
Good price for oil change with coupon and they fixed blown fuse for cost of fuse ($3.99)without charging labor which was great. Service Rep was polite and kept me informed about car and when work completed by text, email etc. also they offer free Lyft rides to and from dealership which is awesome! However they tend to try to sell you to do extra services that may not be needed like fuel injector and rotor body cleaning when no current problems.
I recently went in for an oil change. Despite having an appointment I waited a little over three hours for them to complete the oil change.
Randy said "It doesn't take all day to buy a car." Then he proved it. Best buying experience I've ever had. I certainly recommend it.
I was very impressed by the professionalism and communication of my service representative. I just PCS’d here so it was the first time we brought my wife’s vehicle there and I will stay bringing it there for many more years. I was also impressed with the waiting area which was clean and had great coffee also.
Nice waiting area. Quality service. Wait was long but service was good. Extra service was given when requested. I appreciate the fact that dealership is following CDC guidelines.
Courtesy the moment I walked in and fast service . Ensured that I had a ride home.
Absolutely was just another awesome experience I encountered on today….
Michael Murphy allowed me to buy a car instead of selling me a car. I got what I wanted not what was available. He Had an answer for every question it was very "Johnny on the spot". Melissa in finance got me in and out of there in record time. Overall very professional but yet down-to-earth good people.
Customer service was very kind and thorough when I called to schedule the appointment. I didn’t have to wait too long and Richard took me to my car after explaining what had been done.
I guess because the used vehicle I bought was not a Toyota, the salesperson gave me misinformation about the vehicle. He was very considerate, but lacked knowledge of the vehicle. I regret that I didn’t check into his answers on my own before purchase.
Friendly customer service reps and greeters. The mechanic was through and effective. The visit was done in a timely manner and the beverage was okay but the waiting room was a little cold!
I brought my mother’s car in for service and the service was exceptional. Niki always takes care of my mothers car and takes the extra step and comes out to speak to my mom and explain what was done to her car. My mother is 84 years old and we only trust Rivertown and especially Niki S. to take care of her car.
My experience at Riverside Toyota was the best! MacKinliney was professional and a breeze to work with. I really wasn’t expecting to walk out with a car, but he made it happen.
I had a great experience from the time I called to setup the appointment. I’m really happy with great job that was done and the wonderful customer service. I do recommend calling the customer as promised.
Friendly service took care of service needed real happy with service tech people very knowledgeable about service that was needed and notified me as soon service was completed
Mr. Rich Fuller and L. Arrant to care of my complimentary 15,000 mile maintenance with utmost professionalism. Rivertown Toyota is the best!! I continue to be a loyal customer since the 90s when Rivertown Toyota was Jay Toyota!!
Had a great experience buying a car from here. Skylar and Mike were able to go through the process very smoothly. Would definitely recommend others in the future.
I had a great experience at rivertown Toyota and I would like to give thanks to Holden Benoit for his great service go see him when you need a car
Today I had my car serviced and Adrian was my my advisor! He was very pleasant and addressed any concerns/questions! Great customer service! Ask for Adrian at your next visit!
Great professional customer service!! Will return soon for more services.
I was promised my car in 45 minutes and it was ready prior to that amount of time. I have used this dealer service for many years and they have always provided good service.
Top Notch Dealership, staff was very knowledgeable and respectful. No hassles or hurdles.
I was very appreciative of the constant informative updates about my vehicle. Once my vehicle was diagnosed, I received an email explaining in detail the problem. This is indeed great customer service.
I had a pleasant purchasing experience with the folks at Rivertown Toyota in Columbus Georgia. Mr. Skylar Toole and Mr. Rodney Wearherholtz helped me with all my purchasing needs and were five star sales representative. I would definitely return to Rivertown Toyota in Columbus Georgia to purchase another vehicle in the future.
Great work. Mike Murphy did an amazing job. Kept his word and got me to where I wanted to be. He worked hard on this deal.
I had a great experience with my salesman, Mike Murphy, and the finance officer, John Gogle. They were very courteous and concerned about what I wanted in my new vehicle. (great process after going to 2 other dealerships where I didn’t receive a welcome nor friendly service).
I had a nice experience working with Mario on getting my car, he helped me a lot understanding the features befor I buy the car.
The Toyota dealership always provide great service and communication. They have a great staff in all of the departments. Brett and Shawn were great in helping me.
I brought our 2000 4Runner in for a recommended service. I was assisted by Bernie who provided good customer service. Also, thanks to technician Chris
I’m very please with service, especially Jerome he really did his job in putting me in a car. And friendliness of the people at Rivertown Toyota.
I really appreciate the sales person effort to give me all the help I needed today. He went beyond the level that I needed. Great job!
The wait time is terrible. The service is excellent. I called to confirm my appointment. I was not on the schedule. The scheduling of service is terrible. Three hours to rotate tire then a nail found and then alignment needed to find struts needed. Terrible use of time
Great service from Randy in purchasing our Highlander today. This is the second vehicle we have purchased from him. He is always great to work with.
I worked with Sabrina, who was fantastic! She helped me pick the model I liked the best and got me a GREAT deal on a used car with only 5200 miles.
Very easy to book appointments. The staff is pretty efficient and friendly and I appreciate the technology they use to communicate service recommendations and results.
The people at the dealership were very courteous and helpful. They also remained very professional while quickly doing their job. I would recommend this place to anyone.
I always go to river town Toyota for service on my 2012 Toyota Camry because of the great sales and service I have received here.
I had a great experience. Here are some words that oertain to it: honest and quick friendly and polite clean and safe smiley and happy efficient and organized free and free
Always good customer service. Didn't get the right amount of tire pressure added this time. I guess the tech overlooked My truck having an CSP-C package which calls for higher pressure "45lbs".
Toyota dealership is great the service was good and the staff were friendly and very attentive st no time did i feel unhappy with the service
Very knowledgeable. Very friendly. Quality work. Service advisor answered any question or concerns. Really like the Uber/Lyft service provided to shuttle customers, especially with the c/v.
Toyota dealership have lowest prices around town. I'm glad I chose riverton Toyota. . I we I'll tell my friends about riverton Toyota. Mr. Robert Green was Great.
Jerome the salesperson was great - courteous and well prepared to make this an easy transaction. The finance part was unnecessarily inefficient taking longer than expected given all pricing had been pre-determined before I arrived and was a cash deal. Still recommend this dealership and certainly Jerome on the sales side.
Always great staff and service. Have had a Toyota since 1987 and great service is a big reason why. Would highly recommend this dealership, and plan on keeping that brand.
The service Advisor Cullen was very courteous and helpful. He went Above and beyond to resolve the problem with my vehicle. He is the reason I will go back there for my ongoing service. Service tech was also competent. It was nice that they had contracted with Lyft So I could get a ride to work.
Great friendly staff, from sales to finance. Listened to my requests and are trying to find the right Toyota for me. Very good experience searching for a vehicle
Sabrina was very knowledgeable about the vehicles and when I couldn’t find what I was looking for she showed me another model that I thought would be out of my price range. The manager worked with me and I drove off in a new Highlander. This is the 4th car I have purchased from Rivertown and will continue to do so. Very happy with the service I received.
They do what is necessary without pushing extras. Happy to return for future service appointments. Waiting area wS not overly crowded. Highly recommend them to others.
Excellent service and care with friendly staff and enjoyable atmosphere and good service for me with a good transport Bach to work and return to dealer
Exceptional service! Greeted the moment we arrived by our Salesman, Mike Murphy. Very knowledgeable staff on hand as well. Treated like family. Our finance manager, Roger Weatherholtz, explained the finance process clearly. So, we knew what to expect.
Great job and started work on time and customer service was great I recommend this service for anyone to get there most best service for there money none days loop I
We had a great experience. No pressure, exceptional customer service, and left feeling good about the value of our purchase. We definitely recommend Rivertown Toyota and especially Salesman Lanton Kyle!!
Can't asked for a better customer service! River town toyota is on it. The facility is great, clean and do to the cov-19 They used all the precautions necessary.
The level of detail was great that I receive from my service today. From start to finish the service level was awesome. Thank you so much!
Mario was just great. He went above and beyond to make sure we were taken care of. It was a very pleasant experience. I would recommend this dealership to anyone.
Being very helpful in explaining what services were performed on my vehicle. Also letting me know what needs to be done the next time I bring my car into being serviced.
Friendly customer service personnel. I was provided prompt service. My wait time was a little longer than I expected. The customer service lady realized I have mobility problems and she brought my car to me. Out standing service, thank you
I ENJOYED my experience with Rivertown Toyota! Mr.Jerome Brown helped me a lot with purchasing my brand new 2021 Toyota Corolla. Ask for Jerome Brown for assistance!!
Amazing costumer service, fast and efficient. Randy took care of all my needs during the entire process. Look him up if you want to get the best service possible
This dealership has a Remarkable team for sales and service. Recommend McKinley, Shelby, Chris, and Cullen as they are very capable and helpful. Would not go anywhere else.
Excellent price with really no hassle. Mike Murphy guided us through the process expertly. Appreciated the effort and respect he showed. Would definitely return here again
The price was great at this dealership. I had checked a lot of other dealerships, and this was the best price by far. In fact, I drove two hours to come to this particular dealership for that very reason! The salespeople with whom we worked were very willing to listen and consider the requests which we made. The facility was extremely clean, and COVID regulations were being followed! Thanks to the Rivertown Toyota team!!
Mario was very friendly. Helpful in helping us find the perfect truck for our teen. We had great service from everyone we met. Thank you!
We have Bought 2 RAV4’ s from David & been very pleased! River town Toyota is the best. We have never had a problem with their service.
Jerome Brown was my salesperson and he did an outstanding job from start to finish. Searching for a specific car, locating, securing, and overseeing delivery. He did a great job with his tutorial on many features of the car, but it is too much to absorb and remember. Excellent service.
After searching around for vehicles I visited Rivertown Toyota. I did several test drives and settled on a vehicle to purchase with a great price. Customer service was great and the salesman, Lanton Kyle was courteous, answered all of my questions and concerns. The finance guy was very nice, explained everything thoroughly and answered all of my questions. After the purchase was made, Mr. Kyle gave me further details on my new vehicle so I can be more familiar with its electronics. I’ll be sure to return when I purchase my next vehicle in the near future.
We bought a 2021 Toyota RAV4 and are completely happy with our purchase so far. The staff was very friendly and the sale went smoothly. We used the salesman from Rivertown Ford by the name of Norma Kline because we had worked with her on three other car purchases. I will tell you, Norma is a very good salesman and person who will do anything she can to get you in a new vehicle.
The Staff and Atmosphere was warm and friendly. Z Couch gave exceptional Service and His Manager went over and beyond to ensure I was satisfied
The staff are super sweet and helped me get a car less than and hour. Highly recommend getting your car from here . Thank you all.
They are very nice and they did a great job with my car mechanically I trust my car with them i didn't know my radiator was leaking and they alerted me
Shawn was my service adviser, he took down my info and discussed with me how the process works. I was sent txt messages if I needed to peak with him while my car was in the shop. He was very courteous, professional and willing to answer my questions. I can say .. I have a new Service Advisor... Shawn! Sometimes the FIRST IMPRESSION of a business is formed with the FIRST person you come in contact with. I hope your other SA are as polite as Shawn!!! Oh yes, the repair and service was done in a very timely manner! Thank ...
I appreciate the professional service I receive. It makes for a very comfortable and welcoming experience. Definitely would recommend Rivertown Toyota to others. I appreciate the Covid Safety measures they’ve implemented.
Highly recommend. The repair technician was very knowledgeable and discussed every issue that was repaired. He went out of his way to keep me updated during the entire process.
Great Service Rivertown Toyota! Always a pleasure going to Rivertown! Great Employees Great Hospitality Great Atmosphere Comfortable environment! Free coffee clean restroom. I would recommend this Dealer!
Ryan at Rivertown Toyota was the sales person I bought my highlander from. He was very professional, friendly and made me feel at ease. I will recommend him to anyone I know looking for a car.
Ryne provided great service, made it a great experience. Everything was quick and easy, in and out very quickly. I got a great deal on a used vehicle
Kevin Green was my salesman and he is a very good person. He is a person that will work with you. This is the third vehicle that l have purchased from Rivertown Toyota.
Fast and friendly service. Love the appointment concept. This was my first service he helped with showing me how to set the door lights and to use the automatic head lights. Real nice and friendly.
As alway Great Customer Service from Kenneth H.. The whole service also deserves Big Kudos! The moment you walk in all you hear is May I Help You..
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