Customer Testimonials
Well you make an appt for 11:00 for an oil change and the person they give it to is at lunch so they don’t start working on your vehicle until 12:30 after they get back from lunch.
Great . Used this one in Columbus Georgia lot ! All ways drive a TOYOTA!!! Clean place .
Awesome customer service! Time on task. Not long of a wait. Clean facility and everyone was so nice
The welcome was great- the information given after the quote was misspoken and not accurate for my decision making of my repairs.
Nice experience for first time oil change. The man name Rich that helped me was very polite, knowledgeable, and explained everything to me about my service.
Great customer service. Timeliness in completing my service appointment. Waiting area was comfortable and clean.
Best customer service representative (Rich) and dealership personnel I have ever dealt with, for buying or vehicle services.
Clean and fast with accurate work, technician raefe did an amazing job with great customer care.
They are always very courteous. They have a pretty nice and very roomy waiting room.
They were very kind and kept me well informed while I waited for my service to be completed.
The service department is not inviting at all. No greeting or welcome if there was another dealership closer I would discontinue my service here. But Justine Haas was great she will be my reason for returning.
Service was excellent and work completed in a timely manner, The service rep was extremely knowledgeable, caring and courteous.
I took my 2019 toyota camry in today for my 45000 service. They said everything had a green light. But they didn’t change my oil. Is that okay. Last time they changed my oil was38,392. They told me I wouldn’t need an oil change until 48,000 miles. Is that right?Wanda
It was a great service on time with friendly approach.customer service was good.thank you
My car was serviced on time and I updated on everything that was going on.
Great service! Timely & professional. Looked for ways to reduce repair cost, even after I accepted their estimate. Thank you!
Professionalism upon arrival and departure—Well Done! Will be back again for service and assistance!
I trust the friendly , knowledgeable staff at Rivertown Toyota. They are always courteous, professional and honest with repair needs. The technicians have always helped me whenever I stopped in with questions. Wouldn’t go anywhere else!
Rivertown Toyota gave me a very professional experience. The total experience was short and sweet.
Very impressive Veronica was so nice and helpful. Always glad to visit RIVERTOWN Toyota. Clean waiting room for customers
Mr Fuller handled my repair efficiently. When I arrived the staff at Riverside Toyota took care of me from processing my repair to providing transportation. I am very grateful.
Every one was professional and friendly,I got all my issues fixed,I was happy!
Professional. Knowledge. Premium parts. I think I waited 3 hours. So I appreciate the good job.
Employees are courteous and make sure you're taken care of. They make suggestions or tell you what else needs to be fixed on your vehicle. Very nice place!
The service was quick, however, my online price showed approx $60 for the oil change and then a 10% discount for an afternoon appointment. At checkout the total was $80 and i had to ask about the 10%. The appointment link was not intuitive as I couldn't find my original price of $60. Recommend keeping records of your original quote.
The staff is always very curteos and willing to assist you the best of their ability.
They completed the requested maintenance. It was busy but still accepted an emergency walk in.
Clean neat every one helpful . Prompt with the service very reasonably priced. Waiting accommodation excellent
Very welcoming atmosphere, essential amenities provided as well. Everyone there treated me with dignity and respect. Shout out to Joey, I absolutely love my new car. I intend to become a life customer.
Loan underwriter was obviously in it for himself trying to push all the extras.it was an ok experience except for him.Gm told me he would get back with me after the worldwide hack of their systems and he never did
Understood my needs and were able to fulfill. Did not try to pressure me into changing my mind.
Quick service on my vehicle this morning. Dealership sticks to the scheduled service and appreciate this. Staff are attentive and respectful.
Excellent and efficient service with a very customer-friendly staff. Always a very pleasant experience and they keep you informed as you wait.
Always professional and efficient. Staff is courteous, knowledgeable, friendly, and willing to go the extra mile.
I have been dealing with this car dealership since 2010. I have never had a problem of any kind
I'm always satisfied. Great people great service. They treat you with kindness and consideration.
Great service, fast and convenient delivery! Excellent customer service! Will look forward to future service! Thanks
The staff is always prompt and courteous. They keep you updated with your services progress.
Friendly and polite staff. Not à long wait. Nice waiting room. Excellent service. Recommend to everyone.
Always a great experience whenever I go there for sales or service. They’re kind and friendly and keep you informed throughout the service process
My service person was very nice and kept me informed as to the approximate price.
Excellent customer service. I like how they use text messaging to update the service status and things that need to be done.
Justine was great! My car was ready when expected. Technician did an amazing job as well.
Very friendly and good customer service. Have always been able to answer any questions I may have
Service writer Gilmer was great. Fast and courteous. Took care to listen and understand our needs.
George is a fantastic salesman! He makes you feel at ease is very helpful when it comes to the vehicle of your choice and is a very smooth talker! Thanks
Great service. Employees go out of their way to help you. Highly recommend the service department.
Great mechanics Friendly service personnel Great customer waiting area. General manager stop and spoke with me..
Thank for keeping me updated on everything went my suv everyone was nice the place was really clean
Y’all, go on over there and ask for Genario! He cares for his customers and makes sure they leave with the car fit just for them. Overall, my experience with RiverTown Toyota was a fairly good one. I’m definitely recommending the dealership to everybody I know.
It was easy to get an appointment at a time that was convenient for me.
Outstanding service! My appointment was scheduled for 9am and I was taken care of and out by 10.
Service center is really good. Prompt service and friendly. The text service was great. Will do business again.
They do Good work and I like the coupons to reduce prices in this dreadful economy.
The collision department did warranty work on a paint recall on my Rav 4 . I could not be more satisfied with the end product and the courteous service we received. They were prompt and very easy to work with.They finished on time and as promised. I want to personally recognize the manager Micheal and the very sweet lady at the desk.
Prompt efficient courteous service. All team members met our needs and went above and beyond. Thank you! We will be back!
I took delivery of my new 2025 Toyota Camry XSE hybrid on Monday and I have never been more satisfied with a car. I want to thank, Brad Williams the GM, Mr. Winford the new car sales manager, Ms. Melissa in finance and my salesman Genario Johnson AKA “Dr. G” for making it happen, Brad and his sales and finance staff went the distance to make sure I drove off the lot a satisfied customer. If you haven’t driven a new Camry you need to, amazing machine all around, and if you decide to check it out make sure you ...
Great service. My only contact was with Richard, very sociable! Very pleased with my Cambry
Very courteous and friendly service department the waiting area was very comfortable. The service on my car was faster than any service center I have used in the past. Will recommend to others.
Courteous service reps and the wait was not long! I was pleased and they also said I can bring our other vehicle in for oil changes; No problem at all; Even if we did purchase it from Rivertown! That’s very convenient for us…
Fast and Courtesy service. First time using dealership. Would recommend to all my family and friends.
Friendly, helpful, professional service. Will definitely refer my friend to your company and Services. My particular assistant helped me out with several questions relating to additional repair needs.
Overall experience was satisfactory and personnel were qualified and the process moved very smoothly. We were genuinely pleased.
I highly recommend Rivertown Toyota for anyone in the market for a new vehicle. Their professionalism, honesty, and dedication to customer satisfaction made this the best car buying experience I've ever had.
They do outstanding work . Excellent customer service.. I highly recommend them. Service completed very quickly as promised.
Always have the best experience when I get my vehicle serviced here! Great customer service!
Great service as always, quick, affordable, and as always, done right! Love my Toyota folks!
The service writer, Natali Tarin was courteous, efficient, and he was wonderful! Th technician was very conscientious and helpful very patient and trying to assist the problem.
Good experience but the wait was a lot longer than usual this time. Staff are very pleasant!
Very professional and kind and the best service. The lobby has coffee and drink machines and is a very nice environment to wait for your service to get done and everybody is so kind and helpful.
Every time I go to this particular location.I always have excellent customer service The young gentleman who runs the service department is always a pleasure to work with.!
Rich helped us today in service and he was very helpful and friendly. Also very knowledgable. We will ask for him next time.
Wonderful service and nice staff. Atmosphere is really good and staff was friendly. Always a good experience to go there
I bought my 2024 Camry SE from here in April, I’ve had it in to the service department a few times and they were unable to resolve the issue to my satisfaction, I spoke to the General Manager and ask if I could trade the car back in due to the issue at hand because I was not satisfied with the car. The General Manager and Sales Staff have since gone out of their way to make it happen and I will take delivery on my new 2025 Camry within the week, I want to say Thank You to Brad, the ...
Handled efficiently in a minimum of time including a complicated trade in. Removed add ons as requested.
Made an appointment to get my scion a regular oil change. My appointment was at 2 but they didn’t start to look at my car until 5 and wasn’t finished until 6. A little quicker would’ve been appreciated.
Professional, caring, knowledgeable, hardworking employees. Service Manager the best. Without equal. Efficient and effective. Great experience.
An awesome experience with the recall service. The service advisor was prompt to assist me and advised estimate wait time since I was going to wait. In less time advised the issue had been resolved. Thanks Gilbert and Rivertown technicians.
Good job except service writers should write everything down during check-in, instead of relying on memory. I specifically stated several times I wanted my fog light bulb replaced. When I came to pick it up they had nothing written in the service check in. I had to go through several steps to get them to replace the bulb while I waited.
Justine Haas was so wonderful! She took very good care of me when I know she was very busy. She is the best.
It was fast, they were courteous and used the right required oil. No complaints, my rep was courteous
Thank you Patrina for being on top of things from start to finish. Out of possible 10 I give you 100 for EXELENT customers service. Thañķs for getting me a lower interest rate than my original lender. You guys rock
